Privacy & Policy

Scope

This policy applies to all personal information collected by Utility4Business Australia Pty Ltd through our website, phone, email, and any other communication channels we use to provide services to Australian businesses.

What Personal Information We Collect

The types of personal information we may collect include:

• Name, job title, and company details
• Business address and contact information (email and phone)
• ABN, ACN, or company registration details
• Utility supply information (electricity, gas, water usage data, site addresses, meter identifiers, supplier contracts)
• Payment or billing information related to our services
• Details you submit through online forms (quote requests, enquiries, or uploaded bills)
• Feedback or communications you send us
• Website usage data (IP address, browser type, device information, cookies, and analytics data)

How We Collect Personal Information

We collect personal information in several ways, including:

• When you submit a quote request or contact form on our website
• When you send us emails or call our support team
• When you provide your details during a consultation or request for service
• From third-party service providers and partners (where permitted by law)
• Automatically through cookies, analytics, and tracking technologies when you visit our website

We collect only the information necessary to provide our services and operate efficiently.

Why We Collect & Use Information

We collect and use your personal information for purposes such as:

• Providing our services — comparing and switching your business utilities
• Managing customer relationships and service delivery
• Responding to your enquiries or requests
• Processing transactions, billing, and accounts
• Improving our website, user experience, and service offerings
• Sending marketing communications (where permitted)
• Complying with legal and regulatory obligations
• Managing complaints, disputes, or claims

If you do not provide your personal information, we may not be able to offer you our services effectively.

Data Security & Retention

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We retain personal information only as long as necessary for our business purposes or as required by law. When information is no longer needed, we securely destroy or de-identify it.

Access & Correction

You may request access to or correction of your personal information at any time by contacting us (see Contact Us section).

We will respond promptly to your request and may ask for identification to ensure security. If we refuse access, we will explain the reason and inform you of how to lodge a complaint.

Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us directly.

We take all privacy concerns seriously and will respond as soon as possible. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this Privacy Policy

We reserve the right to update this privacy policy at any point. We will replace the updated date at the bottom of this page. Please carefully read this policy every so often to stay updated about how we protect your information. Your continued use of the website after any changes indicates your acceptance of the updated policy.